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KPIs / Metrics
- Number of preference cards (PC) in your system?
- What % of supplies are on the card during surgery vs added during procedure?
- Who manages PCs?
- Do your panels match surgeries in the booking system?
- Any expansion planned in the next 5 years?
- Implant tracking: Who manages? Expirations?
- Frequency of items needed outside the OR during a case?
- What is the process for calling?
- Any confusion with item nomenclature?
- Count sheets: returned to SPD or tracked?
- How are equipment/special needs tracked?
- What are your instrument and scope replacement/repair costs and process for review?
- What is the process for consignment and loaner tray management? Check in/out process?
- How often do you meet with surgeon to reorganize trays? How many instruments removed? Process?
- What is your policy and compliance for vendor loaner tray management and delivery prior to surgery?
- What is the relationship between the OR and SPD?
- What % and which trays arrive in SPD bloody?
- Do you have an SPD educator?
- What is your monthly process for monitoring / collecting supply expirations, waste? Cost?
- What is your system for charge master? Are items reconciled quickly?
- How do you remove unused items?
- What reports do you get on stock outs, usage, back orders, etc.?
- Who picks the cases? Restocks?
- What is the process for supply returns from room? How quickly are they returned?
- What are the shifts / frequency of restock?
- What is the "Bill Only" supply process?
- What is your EMR OS?
- What is the process for scheduling in the clinic? Direct scheduling or centralized?
- What are the release times for services on your block schedule? How often is it reallocated?
- What is the day of surgery categories and definitions? Are they followed?
- How frequent / what is your average PACU hold time?
- What is your percentage of preop readiness at 0600 on the day of surgery (H&P, Consent).
- How frequently is regional anesthesia used? Preop / Post op blocks?
- How do you make OR case staffing decisions?
- How do you measure staff proficiency?
- What shifts do you maintain?
- Do you know where your clinical staff are spending their time?
- Do you know how many staff are retiring within 1-3 years?
- Do you have a steering committee? Who regularly attends (not just invited)?
- What does your perioperative data department look like? What data can they pull monthly? Any outside requests?
- What is your payor mix? Percentage of Medicare?
- What is your management team structure?
- Budgetary status? KPI r/t labor %, supply % by service, benchmarking.
- What performance indicators are tracked?
- How do you project and monitor cases in the future?
- What is your process for new items requested by surgeons? Are items used prior to review?
- Is there any gainsharing?
- What is your contract accuracy status? Is there a process for reconciling supplies and contracts? Constructs?
- What is your percentage of off contract purchasing?
- Do you have a process for refusal of payment if off contract?
- Do you have any gainsharing?
- Are you a member of a GPO?